Sökresultat för: Pat Wellington
Effective Customer Care (Pocket)
avPat Wellington
ISBN: 9780749459970 - UTGIVEN: 2010-06-03Using case studies from the UK, US, Middle East, Scandinavia, and Singapore, this book shows readers how to use research to understand what customers actually want, not what one might assume they want. It gives tips on how to hold onto customers and gain market share, how to motivate team members to[...]
Managing Successful Teams (Pocket)
avPat Wellington
ISBN: 9780749464400 - UTGIVEN: 2012-07-28With the shift of emphasis from the West to emerging economies such as China, Brazil and India, organisations need to restructure to adapt to the new global economy. Teams and projects are increasingly being scattered all over the world, and a manager operating in this environment can't connect face[...]
