Principles Of Guest Services In Hospitality (Pocket)
avCherrill Heaton, Robert C. Ford, Michael C. Sturman
ISBN: 9781111307738 - UTGIVEN: 2011-02-14Teaches the concept and principles of treating customers as guests. This title covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many ot[...]
Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience (Inbunden)
avRobert C. Ford, Michael C. Sturman, Cherrill P. Heaton
ISBN: 9781439060322 - UTGIVEN: 201102MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitali[...]
The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice (Inbunden)
avMichael C. Sturman, Jack B. Corgel, Rohit Verma
ISBN: 9780470554999 - UTGIVEN: 201104This cutting edge and comprehensive book - with contributions from the star faculty of Cornell University's School of Hotel Administration - offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand th[...]
