Foundations of ITIL V3 (Häftad)
avJan Van Bon, Annelies van der Veen
ISBN: 9789087530570 - UTGIVEN: 200711Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has[...]
Studyguide for Foundations of It Service Management Based on Itil V3 by Jan Van Bon, ISBN 9789087530570 (Pocket)
avCram101 Textbook Reviews
ISBN: 9781614613510Never HIGHLIGHT a Book Again! Virtually all testable terms, concepts, persons, places, and events are included. Cram101 Textbook Outlines gives all of the outlines, highlights, notes for your textbook with optional online practice tests. Only Cram101 Outlines are Textbook Specific. Cram101 is NOT th[...]
Metrics for IT Service Management (Häftad)
avPeter Brooks, Jan van Bon, Tieneke Verheijen
ISBN: 9789077212691 - UTGIVEN: 200604This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and [...]
Frameworks for It Management (Pocket)
avJan Van Bon
ISBN: 9789077212905 - UTGIVEN: 200609An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service managers. Written by well known experts in each field, this new publication focuses on explaining the potential value and characteristics of each of t[...]
ITIL V3 A Pocket Guide (Pocket)
avJan Van Bon, Arjen de Jong, Axel Kolthof
ISBN: 9789087531027 - UTGIVEN: 200711This Pocket Guide is a concise summary of ITIL(r) V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the lifecycle approach?[...]
Service Design Based on ITIL V3 (Häftad)
avJan van Bon, Arjen de Jong, Axel Kolthof
ISBN: 9789087531256 - UTGIVEN: 200806This Management Guide is a concise summary of the IT Service Management An Introduction. A quick, portable reference tool to the standards used within the Service Management community.What are the key service management processes? What is the lifecycle approach?What are the elements of ISO20000? Al[...]
ITIL A Pocket Guide 2011 (Pocket)
avJan Van Bon
ISBN: 9789087536763 - UTGIVEN: 201112Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of[...]
Implementing Information Security Based on ISO 27001/ ISO 27002 (Pocket)
avAlan Calder, Jan (EDT) Van Bon, Alan Calder
ISBN: 9789087535414 - UTGIVEN: 2009-07Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security management is the discipline that focuses on protecting and securing these assets against the threats of natural disasters, fraud and other criminal acti[...]
