Service Design Based on ITIL V3

This Management Guide is a concise summary of the IT Service Management An Introduction. A quick, portable reference tool to the standards used within the Service Management community.What are the key service management processes? What is the lifecycle approach?What are the elements of ISO20000? Al [...]
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This Management Guide is a concise summary of the IT Service Management An Introduction. A quick, portable reference tool to the standards used within the Service Management community.What are the key service management processes? What is the lifecycle approach?What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.