A comprehensive guide to measuring anything and everything, from the concrete to the intangible, revealing the power of measurement in our understanding of business and the world at large.[...]

Now updated with new research and even more intuitive explanations, a demystifying explanation of how managers can inform themselves to make less risky, more profitable business decisions This insightful and eloquent book will show you how to measure those things in your own business that, until now[...]

Shows you how to measure those things in your own business that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI. This book includes measurement methods, showing how they can be applied to areas such [...]

An essential guide to the calibrated risk analysis approach. "The Failure of Risk Management" takes a close look at misused and misapplied basic analysis methods and shows how some of the most popular "risk management" methods are no better than astrology Using examples from the 2008 credit crisis,[...]