How to Measure Anything: Finding the Value of Intangibles in Business, 3rd

Shows you how to measure those things in your own business that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI. This book includes measurement methods, showing how they can be applied to areas such [...]
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Shows you how to measure those things in your own business that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI. This book includes measurement methods, showing how they can be applied to areas such as risk management and customer satisfaction.