Sökresultat för: Axel Kolthof
ITIL V3 A Pocket Guide (Pocket)
avJan Van Bon, Arjen de Jong, Axel Kolthof
ISBN: 9789087531027 - UTGIVEN: 200711This Pocket Guide is a concise summary of ITIL(r) V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the lifecycle approach?[...]
Service Design Based on ITIL V3 (Häftad)
avJan van Bon, Arjen de Jong, Axel Kolthof
ISBN: 9789087531256 - UTGIVEN: 200806This Management Guide is a concise summary of the IT Service Management An Introduction. A quick, portable reference tool to the standards used within the Service Management community.What are the key service management processes? What is the lifecycle approach?What are the elements of ISO20000? Al[...]
