In "Delivering Knock Your Socks Off Service", Ron Zemke gave service-providers a crash course in how to care for customers. Now Zemke and Chip Bell show managers how to make exemplary service "happen" in their organization--over and over again.[...]
On April 30, 1871, an unlikely group of Anglo-Americans, Mexican Americans, and Tohono Oodham Indians massacred more than a hundred Apache men, women, and children who had surrendered to the U.S. Army at Camp Grant, near Tucson, Arizona. Thirty or more Apache children were stolen and either kept in [...]
Universally recognized as an American master of contemporary book design and the most prolific cover designer in American design. At the forefront of a revolution in publishing, Kidd s iconic covers, in large part inspired by memorabilia and comics, have influenced an entire generation of design pra[...]
Drawing from the ancient art of Asian brush painting, Craig Vandall Stevens introduces a unique form of chip carving to the hobbyist. With clean flowing lines the knife creates delicate images in wood, relying on the play of the grain and light to bring the images to life. These make beautiful wa[...]
This elegant Fourth Edition of Chip Sullivan's classic Drawing the Landscape shows how to use drawing as a path towards understanding the natural and built environment.[...]
There is a growing expectation that empirically supported interventions and programs, primarily CBT, will be used by forensic practitioners in correctional facilities or probational situations. This edited volume is the first authoritative resource that addresses CBT in offender settings.[...]
There is a growing expectation that empirically supported interventions and programs, primarily CBT, will be used by forensic practitioners in correctional facilities or probational situations. This edited volume is the first authoritative resource that addresses CBT in offender settings.[...]
Mark Twain once observed, "A lie can get halfway around the world before the truth can even get its boots on." His observation rings true: Urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people with important ideas-business people, teachers, poli[...]
In this new original graphic novel from superstar writer/designer Chip Kidd and artist Dave Taylor, Gotham City is undergoing one of the most expansive construction booms in its history. The most prestigious architects from across the globe have buildings in various phases of completion all over tow[...]
This is a beginner's guide from the world's most renowned chip carver! Wayne Barton - author of "Chip Carving and Art of Chip Carving" - presents what is unquestionably the finest guidance ever for the novice. He has been the driving force behind the craft's resurgence and his technical knowledge, d[...]
Chip carving offers so many choices - and the range of patterns here provides carvers with experience in many styles, including lettering, signs, geometrics designs, positive-image and free-form work. The projects feature more than 125 different ornamental plates, boxes, wall plaques, cabinets, chai[...]
CaseGrader 2007 is a web-based technology plus printed workbook that contains 12 hands-on, live in the application projects for Microsoft Excel 2007. Students complete the projects, then post them online through a secure portal to be automatically graded within seconds. It promises to save you time,[...]
This comprehensive textbook presents the fundamentals of microfluidic lab-on-a-chip systems and provides an overview of the available technology, its limitations, and its breakthroughs. It emphasizes analytical applications of microfluidic technology and provides in-depth coverage of micromachining,[...]
Using brilliantly simple math that illuminates universal emotional truths, "Emotional Equations" crystallizes some of life's toughest challenges into manageable facets that listeners can hear clearly--and bits they can control. Popular motivational speaker and bestselling author Chip Conley has crea[...]
This classic book contains a collection of beautiful designs for the craft of chip carving. With the instructions included you could produce a stunning checker board or an ornate picture frame, which would make unusual and special gifts. This book would make a valuable addition to the bookshelf of a[...]
Continuing the success of the popular second edition, the updated and revised Object-Oriented Data Structures Using Java, Third Edition is sure to be an essential resource for students learning data structures using the Java programming language. It presents traditional data structures and object-or[...]