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  1. Complaint Management: The Heart of Crm (Inbunden)

    av

    Bernd Stauss, Wolfgang Seidel

    ISBN: 9780324202649 - UTGIVEN: 2005-03-01

    Every company strives for increasing customer satisfaction and loyalty. But, without effective complaint management, it's only a matter of time before the seemingly sweet company-client relationship may turn sour. Drawing from their extensive experience in customer service, Stauss and Seidel deliver[...]

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    från 700.00 kr