In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn't enough to differentiate your business-it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance [...]

For decades, Sharon Steuer and her international WOW! team have been showcasing the world's best artists and designers working in Illustrator. In this expanded edition of the best-selling and award-winning Illustrator WOW! Book, you'll find hundreds of tips, tricks, and techniques derived from actua[...]

At night, when we are feeling tired and ready for bed, owls are just waking up. But one curious little owl decides to stay awake all day, instead of all night, and discovers a world bursting with color! Yet when the night-time comes around again, the stars above her head are still the most beautiful[...]

The definitive full-color book on mastering Adobe Illustrator-now completely reorganized, fully updated, and created for intermediate through professional users of Illustrator CS5 For years, Sharon Steuer and her international WOW! team have been showcasing the world's best artists and designers wor[...]

Adobe Illustrator is the indispensable vector drawing tool used by digital artists around the world. As a key component of Adobe Creative Suite 6, Illustrator CS6 provides those artists with powerful drawing tools, unparalleled typographic controls, and much more. The award-winning Adobe Illustrator[...]

Here's the story of a curious little owl determined to see what the world looks like during the day. And what does she discover? A wow-worthy symphony of colors from red butterflies to orange flowers, from white clouds to green leaves. This boisterous and bright book is the perfect read-aloud to sav[...]

The #1 bestselling programming book is back with updated and expanded coverage of the newest release of WoW! World of Warcraft (WoW) is currently the world's largest massively multiplayer online role-playing game. The newest release, "Wrath of the Lich King," has created a demand for updated informa[...]

Puzzle over a Waldo jigsaw tucked in with six classic adventures in a magnificent foiled slipcase - wow
What's better than a slipcase full of Waldo's six best-selling adventures in paperback? A cool collection boasting a Waldo jigsaw puzzle, too. Inside you'll find:
An eighty-piece Where's [...]