Helps readers find out why the trick to outperforming their competition and staying ahead of the curve in a customer-centric business environment is achieving the optimum levels of complexity in their products, services, and operations. This book includes tools that let you quantify and pinpoint com[...]
Shed Revenue-Draining Complexity Costs by Thirty Percent! "This is an ambitious book packed with insight and fresh thinking. Separating good from badcomplexity costs is a critical task facing companies today, and the authors provide a compellingroadmap for solving the problem." Michael B. McCallist[...]