Appropriate for anyone involved in the governance, management and use of software assets within an organisation, this title, "ITIL V3 Guide to Software Asset Management", contains a practical approach to the management of software assets. Aligned with ITIL V3 and ISO/IEC 20000, this book has been de[...]

Now updated in line with the new 2009 syllabus, this reference revision guide, "ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL" has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, ven[...]

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the busines[...]

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key features: Th[...]

The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service qua[...]