ITIL V3 Guide to Software Asset Management (Pocket)
avStationery Office (Great Britain)
ISBN: 9780113311064 - UTGIVEN: 200907Appropriate for anyone involved in the governance, management and use of software assets within an organisation, this title, "ITIL V3 Guide to Software Asset Management", contains a practical approach to the management of software assets. Aligned with ITIL V3 and ISO/IEC 20000, this book has been de[...]
An Introduction to Prince2 (Pocket)
avStationery Office (Great Britain)
ISBN: 9780113311880 - UTGIVEN: 200907Following the "PRINCE2: 2009 Project", there are now two editions for PRINCE2; "Managing Successful Projects with PRINCE2" and "Directing Successful Projects with PRINCE2". The 2009 edition of "Managing Successful Projects with PRINCE2" represents an evolution of the previous manuals. The basic meth[...]
Itil Foundation Handbook (Pocket)
avStationery Office (Great Britain)
ISBN: 9780113311972 - UTGIVEN: 200906Now updated in line with the new 2009 syllabus, this reference revision guide, "ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL" has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, ven[...]
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Itil Foundation Handbook (Pocket)
avStationery Office (Great Britain)
ISBN: 9780113311989 - UTGIVEN: 200906Now updated in line with the new 2009 syllabus, this reference revision guide, "ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL" has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, ven[...]
ITIL Service Strategy (Pocket)
avStationery Office (Great Britain)
ISBN: 9780113313044 - UTGIVEN: 201107The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the busines[...]
ITIL Service Transition 2011 (Pocket)
avStationery Office (Great Britain)
ISBN: 9780113313068 - UTGIVEN: 201107The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are con[...]
ITIL Service Operation 2011 (Pocket)
avStationery Office (Great Britain)
ISBN: 9780113313075 - UTGIVEN: 201107The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key features: Th[...]
ITIL Continual Service Improvement (Häftad)
avStationery Office
ISBN: 9780113313082 - UTGIVEN: 201107The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elemen[...]
ITIL Service Lifecycle Publication Suite 2011 (Pocket)
avStationery Office (Great Britain)
ISBN: 9780113313235 - UTGIVEN: 201107The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: 'ITIL Service Strategy' 'ITIL Service Design' 'ITIL Service Transition' 'ITIL Service Operation' 'ITIL Conti[...]
Managing Successful Programmes 2011 (Pocket)
avStationery Office (U. k.)
ISBN: 9780113313273 - UTGIVEN: 201108The 2011 Edition of MSP combines rigour and flexibility, helping all organizations public sector and private, large and small achieve successful outcomes from their program management time and time again. With change a pressing reality for all organizations, successful program management has never b[...]
ITIL Foundation Handbook (Häftad)
avStationery Office, Claire Agutter
ISBN: 9780113313495 - UTGIVEN: 201201
ITIL Foundation Handbook [pack of 10] (Häftad)
avStationery Office, Claire Agutter
ISBN: 9780113313501 - UTGIVEN: 2012-01
Passing Your ITIL Foundation Exam (Pocket)
avStationery Office (U.k.)
ISBN: 9780113313556 - UTGIVEN: 201202Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, a[...]
Key Element Guide ITIL Continual Service Improvement (Pocket)
avStationery Office (Great Britain)
ISBN: 9780113313648 - UTGIVEN: 2012-08The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service qua[...]
ITIL Lite (Häftad)
avMalcolm Fry, Stationery Office
ISBN: 9780113313839 - UTGIVEN: 201210ITIL Lite has been updated to align with the ITIL 2011 editions. This new edition reflects the latest ITIL best practice, it is aimed at encouraging organizations to adopt ITIL by selecting and implementing key ITIL 2011 components. This publication explains which components are essential and explai[...]
