This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity — thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUC[...]

Dickens' epic literary Masterpiece
From the agony of Charles Dickens' disenchantment with the Victorian middle class comes a novel of spellbinding mystery and a profound examination of moral values--this is the story of the orphan Pip's trials and tribulations among London's high society circle[...]