Managing The Customer Experience (Inbunden)
avJoe Wheeler, Shaun Smith
ISBN: 9780273661955 - UTGIVEN: 2002-09-04You need loyal customers, not just satisfied ones. "Managing the Customer Experience: Turn Customers Into Advocates" shows you how to manage your customer experience and reap the rewards.[...]
Bold (Häftad)
avShaun Smith, Andy Milligan
ISBN: 9780749463441 - UTGIVEN: 201104This title is the winner of the E-book category - CMI Management Book of the Year Awards 2011/12. More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business. "Bold" is about 14 businesse[...]
Haematology (Häftad)
avShaun McCann, Robin Foa, Owen Smith
ISBN: 9781405183222 - UTGIVEN: 200903With over 20 real patient cases and outcomes, this latest title from the Clinical Cases Uncovered series is designed to help students and junior doctors learn how to recognise and understand significant diseases in haematology. Each case covers the history taking, examination, investigations and man[...]
