Sökresultat för: Sharon Taylor
ITIL V3 Small-scale Implementation (Häftad)
avGreat Britain: Office of Government Commerce, Sharon Taylor, Ivor Macfarlane
ISBN: 9780113310784 - UTGIVEN: 200901This publication has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication discusses the significanc[...]
