Customer loyalty is essential to the long term financial success of your business. Customers today have high expectations of the products and services they use. This book takes you through how you can develop and sustain a customer-service focus within your company.[...]

THE EARTHBOUND COOK turns dilemma into joy-in full-colour. It pairs 250 sumptuous recipes with all the information cooks need to make greener, smarter choices. Here is Pork Chile Verde, Beef Tenderloin with Brandy Mushroom Sauce, Chicken Puttanesca-plus how to make the most eco-friendly meat choices[...]

"Travellers Catalonia" is the perfect guide for visitors who want to access the best of a region that offers vibrant cities, stunning beaches, a verdant interior and the jagged peaks of the Pyrenees. This book delivers: expert advice, tracking down the best sights and experiences; detailed backgroun[...]

Popular, compact guides for discovering the very best of country, regional and city destinations.

It's always difficult to balance a hectic schedule with tasty, healthy meals, so it helps to have foolproof recipes that you can rely on to provide delicious food in no time. With this in mind, the team of experts at Good Food magazine have collected 101 of their best-loved recipes for cooking mouth[...]

A slow cooker allows you to create mouth-watering dishes that can be cooked overnight or while you're at work so that you can enjoy your meal as soon as you enter the door. With only a short amount of preparation, using a slow-cooker removes the rush of the weeknight dinners or the stress of enterta[...]

From delicious fruity flapjacks and gooey chocolate slices to a perfect savoury smoky cheese and onion tart, this title includes recipes tailor-made to make introducing kids to the kitchen a breeze.[...]

For those of us with busy lifestyles and little time to spare, slow cookers are a priceless helping hand in the kitchen - with as little as 10 minutes spent preparing a dish at the beginning of the day, you can enjoy delicious food a few hours later without slaving away at a hot stove. That's why th[...]

This book collects the only known group of letters from one of over an estimated 400 women who served in the Civil War under assumed male names and identities.[...]

Let chef Sarah Raven delight and inspire you with her A5 Grow, Cook, Eat 2019 diary. It contains many recipes and gardening tips, along with a handy planting guide and some beautiful colour images.[...]

In this new collection of triple-tested recipes the experts at "Good Food" magazine have used their wealth of experience to tackle the challenges of gluten-free eating. Whether you've decided to explore the health benefits of a gluten-free diet or suffer from coeliac disease, this essential guide to[...]