Capability Maturity Model Integration (CMMI[registered]) provides a single framework for improvement in software engineering, systems engineering, integrated product and process development, and supplier sourcing. This book covers all the CMMI models, and also the 25 process areas (PAs) that span th[...]

CMMIi?? for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a [...]