Sökresultat för: Ron Zemke
Managing Knock Your Socks Off Service (Pocket)
avChip R. Bell, Ron Zemke
ISBN: 9780814432044 - UTGIVEN: 2013-05-01In "Delivering Knock Your Socks Off Service", Ron Zemke gave service-providers a crash course in how to care for customers. Now Zemke and Chip Bell show managers how to make exemplary service "happen" in their organization--over and over again.[...]
Generations at Work (Häftad)
avRon Zemke, Bob Filipczak, Claire Raines
ISBN: 9780814432334 - UTGIVEN: 201303This all-new edition of the seminal book on navigating the multigenerational workplace takes a fresh look at a growing challenge, now exacerbated by the youngest employees. With their micromanaged childhoods and tech addictions, Gen Yers require constant feedback-frustrating for the Me Generation th[...]
