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  1. Service Operations Management (Pocket)

    av

    Robert Johnston, Graham Clark, Robert Johnston

    ISBN: 9781405847322 - UTGIVEN: 2008-06

    * Written specifically to better serve the needs of students on services-orientated operations management courses. * The first European-originated book. * Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, s[...]

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    från 613.00 kr
  2. Perfect Phrases For Customer Service (Pocket)

    av

    Robert Bacal

    ISBN: 9780071745062 - UTGIVEN: 2010-12-01

    The Right Phrases for Every Situation . . . Every Time You've heard it a million times: "The customer is always right." But let's face it, sometimes the customer is misinformed, confused, or downright difficult. Even so, customer service is the single most important key to success in today's highly [...]

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    från 139.00 kr
  3. Fitness-for-service Fracture Assessment Of Structures Containing Cracks (Inbunden)

    av

    Uwe Zerbst, Manfred Schodel, Stephen Webster, Robert Ainsworth

    ISBN: 9780080449470 - UTGIVEN: 2007-09-12

    Intends to facilitate the use of fracture mechanics based failure assessment procedures for the evaluation and design of structures and components. This book provides an introduction to the method, its background, how it can be applied, its potential and its limitations. It contains worked examples,[...]

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    från 1549.00 kr
  4. The Penguin History of Modern Russia (Häftad)

    av

    Robert Service

    ISBN: 9780141037974 - UTGIVEN: 200908

    Robert Service's "The Penguin History of Modern Russia: From Tsarism to the Twenty-first Century" provides a superb panorama of Russia in the modern age. Russia's recent past has encompassed revolution, civil war, mass terror and two world wars, and the country is still undergoing huge change. In hi[...]

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    från 169.00 kr
  5. Jämför priser
    från 578.00 kr
  6. The Russian Revolution, 1900-1927 (Pocket)

    av

    Robert Service

    ISBN: 9780230220409 - UTGIVEN: 2009-06-02

    This popular, concise and approachable text discusses the key debates and themes surrounding the Russian Revolution. The expanded fourth edition has been thoroughly revised and updated in the light of the latest research, and now features a new scene-setting Introduction and maps.[...]

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    från 322.00 kr
  7. Service Operations Management (Häftad)

    av

    Robert Johnston, Graham Clark, Michael Shulver

    ISBN: 9780273740483 - UTGIVEN: 201204

    This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in c[...]

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    från 699.00 kr
  8. Service Design Patterns (Inbunden)

    av

    Robert Daigneau

    ISBN: 9780321544209 - UTGIVEN: 201110

    Web services have been used for many years. In this time, developers and architects have encountered a number of recurring design challenges related to their usage, and have learned that certain service design approaches work better than others to solve certain problems. In Service Design Patterns, [...]

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    från 454.00 kr
  9. Trotsky (Häftad)

    av

    Robert Service

    ISBN: 9780330439695 - UTGIVEN: 201004

    Revolutionary practitioner, theorist, factional chief, sparkling writer, 'ladies' man' (e.g., his affair with Frieda Kahlo), icon of the Revolution, anti-Jewish Jew, philosopher of everyday life, grand seigneur of his household, father and hunted victim, Trotsky lived a brilliant life in extraordina[...]

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    från 174.00 kr
  10. Spies and Commissars (Storpocket)

    av

    Robert Service

    ISBN: 9780330517287 - UTGIVEN: 201206

    In the immediate aftermath of the Revolution, the Western powers were anxious to prevent the spread of Bolshevism across Europe. Lenin and Trotsky were equally anxious that the Communist vision they were busy introducing in Russia should do just that. But neither side knew anything about the other. [...]

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    från 94.00 kr
  11. Stalin (Storpocket)

    av

    Robert Service

    ISBN: 9780330518376 - UTGIVEN: 201004

    Drawing on a wealth of unexplored material - available for the first time since the collapse of the former Soviet Union - Robert Service's biography of Stalin is the most authoritative yet published. It concentrates not simply on Stalin as dedicated bureaucrat or serial political killer, but on a fu[...]

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    från 107.00 kr
  12. Lenin (Storpocket)

    av

    Robert Service

    ISBN: 9780330518383 - UTGIVEN: 201004

    Lenin is a colossal figure whose influence on twentieth-century history cannot be underestimated. Robert Service has written a calmly authoritative biography on this seemingly unknowable figure. Making use of recently opened archives, he has been able to piece together the private as well as the pub[...]

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    från 171.00 kr
  13. Cold Service (CD-bok)

    av

    Robert B. Parker

    ISBN: 9780385366120 - UTGIVEN: 201301

    Spenser--"God's gift to the Boston crime scene" (Kirkus Reviews)--and his redoubtable sidekick, Hawk, seek revenge on a cold-blooded killer.
    When his closest ally, Hawk, is brutally injured and left for dead while protecting bookie Luther Gillespie, Spenser embarks on an epic journey to rehabili[...]

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    från 128.00 kr
  14. The Call of Service (Pocket)

    av

    Robert Coles

    ISBN: 9780395710845 - UTGIVEN: 199411

    Stating that human idealism is the primary motivator behind the call to service, a collection of personal stories recounts the experiences of civil rights activists, charity workers, members of the Peace Corps and military, volunteers, and more. Reprint.[...]

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    från 154.00 kr
  15. Collected Poems of Robert Service

    ISBN: 9780399150159 - UTGIVEN: 1989-01

    Jämför priser
    från 271.00 kr
  16. Best of Robert Service (häftad)

    ISBN: 9780399550089 - UTGIVEN: 1989-01

    Here, collected in a single volume, are the most popular verses of the great English-born Canadian poet. His famous ballads of the Klondike are here:
    "The Shooting of Dan McGrew," "The Spell of the Yukon," and "The Cremation of Sam McGee." Also included are unforgettable portrayals of the arti[...]

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    från 208.00 kr
  17. Lenin: A Biography (Häftad)

    av

    Robert Service

    ISBN: 9780674008281 - UTGIVEN: 2002-03

    Lenin's politics continue to reverberate around the world even after the end of the USSR. His name elicits revulsion and reverence, yet Lenin the man remains largely a mystery. This biography shows us Lenin as we have never seen him, in his full complexity as revolutionary, political leader, thinker[...]

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    från 379.00 kr
  18. Stalin: A Biography (Häftad)

    av

    Robert Service

    ISBN: 9780674022584 - UTGIVEN: 200610

    Overthrowing the conventional image of Stalin as an uneducated political administrator inexplicably transformed into a pathological killer, Robert Service reveals a more complex and fascinating story behind this notorious twentieth-century figure. Drawing on unexplored archives and personal testimon[...]

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    från 311.00 kr
  19. A History of Modern Russia: From Tsarism to the Twenty-First Century (Häftad)

    av

    Robert Service

    ISBN: 9780674034938 - UTGIVEN: 2009-10

    Russia had an extraordinary twentieth century, undergoing upheaval and transformation. Updating his acclaimed "History of Modern Russia," Robert Service provides a panoramic perspective on a country whose Soviet past encompassed revolution, civil war, mass terror, and two world wars. He shows how se[...]

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    från 319.00 kr
  20. Comrades! (Pocket)

    av

    Robert Service

    ISBN: 9780674046993 - UTGIVEN: 2010-05-01

    Jämför priser
    från 330.00 kr
  21. Trotsky: A Biography (Häftad)

    av

    Robert Service

    ISBN: 9780674062252 - UTGIVEN: 2011-10

    Robert Service completes his masterful trilogy on the founding figures of the Soviet Union in an eagerly anticipated, authoritative biography of Leon Trotsky. Trotsky is perhaps the most intriguing and, given his prominence, the most understudied of the Soviet revolutionaries. Using new archival so[...]

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    från 274.00 kr