These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Goal-focused, commonsense techniques for stimulating greater productiv[...]
The average manager doesn't have time to take classes or read lengthy volumes on managing techniques. Instead, you need to know "right now" what to say to coach and motivate your employees. With hundreds of ready-to-use phrases you can use in a wide variety of situations, "The Complete Book of Perfe[...]
The Right Phrases for Every Situation . . . Every Time You've heard it a million times: "The customer is always right." But let's face it, sometimes the customer is misinformed, confused, or downright difficult. Even so, customer service is the single most important key to success in today's highly [...]
The Right Phrase for Every Situation . . . Every Time "Perfect Phrases for Setting Performance Goals" has hundreds of precisely-worded phrases you can use when reviewing future performance goals with your employees. The book covers virtually every topic, from sales and profit goals, to quality and p[...]
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Provides managers and team leaders with the insight, skills, and techniques for getting the highest performance possible from each employee[...]
Explains how to apply and stimulate productivity in the workplace. This title provides invaluable tips and pointers for achieving performance. It helps the reader discover techniques that can be used to inspire performance, infusing employees and the reader's career with renewed commitment and succe[...]