As physical as climbing is, it is even more mental. Being technically sound and physically honed is not enough to navigate a high-ball boulder problem, personal-best lead, intimidating big wall, or treacherous mountain. Ultimately, we climb with our mind - our hands and feet are simply an extension [...]
This book applies the concepts of Lean Six Sigma to the service industry. These concepts were developed in the manufacturing industry and have not been widely applied in the service space. The book uses a story telling approach about a cruise line in financial trouble that achieves turn around with [...]