Reception study is an important tool for understanding how readers encounter texts and absorb information. This up-to-date selection of the most important published work lays out the principles of reception study and its major theoreticians, and goes on to show how the method is being widely used in[...]
How managers can put the breaks on needless games before they spiral out of control This groundbreaking book gives managers the tools to "diagnose" the games that people play in an organization--Gotcha, Gossip, Blame, Pecking Order--and shows how to free people's energy for more productive purposes[...]