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  1. The Big Book of Customer Service Training Games (Häftad)

    av

    Peggy Carlaw, Vasudha Kathleen Deming
    ISBN: 9780070779747 - UTGIVEN: 199810

    Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and [...]

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    från 169.00 kr

  2. The Big Book Of Customer Service Training Games (Pocket)

    av

    Peggy Carlaw, Vasudha Kathleen Deming
    ISBN: 9780077114763 - UTGIVEN: 2006-10-01

    Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with diffi[...]

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    från 145.00 kr
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