How to Measure Customer Satisfaction (Pocket)
avNigel Hill, John Brierley, Rob Macdougall
ISBN: 9780566085956 - UTGIVEN: 2004-01Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition takes readers step-by-step through designing and implementing a CSM survey, highlightin[...]
Messiaen (Inbunden)
avPeter Hill, Nigel Simeone
ISBN: 9780300109078 - UTGIVEN: 200509The French composer Olivier Messiaen (1908 - 92) is a musician about whom most remains to be discovered. More than a decade after his death our knowledge of Messiaen is largely conditioned by what he said about himself - in lectures and interviews, in his work as a teacher, and in the monumental sev[...]
Aqa Gcse Chemistry (Pocket)
avGraham Hill, Nigel Heslop
ISBN: 9781444120790 - UTGIVEN: 2011-03-25This is the only AQA GCSE Science course that gives teachers and students the full range of tools and support in one place to achieve the top grades![...]
Children, Family and the State (Häftad)
avNigel Thomas, Malcolm Hill
ISBN: 9781861344489 - UTGIVEN: 2002-10What part should children take in decisions about their lives? Does their need to be involved in decisions conflict with adult responsibility for their welfare? In its search for answers to these questions, "Children, Family and the State" examines different theories of childhood, children's rights [...]
