Whether you're in sales, marketing, or customer service--quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace--building and practicing the skills you need, just when you need them Create and manage accounts--for a 360 view of you[...]

The smart way to learn Microsoft Dynamics CRM 2011-one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook(R); tracking customer activity and communications; managing campaigns, [...]

Finally: raw vegan recipes that taste as good as they are good for you! You know that your raw vegan diet brings out the best in your food, and the recipes in this book will make your meals all the better. This collection packs a double-whammy punch of uber-nutrition and over-the-top flavor with eve[...]

Guided by professionals Mike Selinker and Thomas Snyder, readers will be make puzzles and entertaining their friends in no time. Solving puzzles is fun, but the real challenge lies in creating them. "Puzzlecraft" has been a popular series in "Games" magazine for years and now all the instructions ha[...]