This new edition of "How People Tick" is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are sugge[...]
Shows you how to turn around 'enemy' situations so that you can take control. This book includes 10 essential survival strategies, descriptions of the 15 toughest types of enemies and tips on how to transform your enemy situation. It includes case studies, tips, techniques and strategies.[...]