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  1. The One Minute Apology: A Powerful Way to Make Things Better (Inbunden)

    av

    Blanchard, Ken, McBride, Margret

    ISBN: 9780688169817

    With his phenomenal bestsellers "The One Minute Manager" and "Raving Fans, " Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful act[...]

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