New ground is broken by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal in this new title in the Improving Human Performance series.[...]

Performing arts centers (PACs) are an integral part of the cultural and creative industries, significantly influencing the cultural, social, and economic vitality of communities around the world. Virtually all PACs are community-based and serve the public interest, whether structured as a public, no[...]

"Library and Information Center Management: Eighth Edition" continues to be an essential textbook that provides a complete introduction to library management. It supplies a comprehensive, one-volume overview of all the functions of management specifically applied to the modern library environment. T[...]