Professional firms are forever trying to get their people to act like professionals--to do the right things. Though their various incentives may create compliance, they don't always encourage excellence. David Maister, the world's premier consultant to professional service firms, vigorously challeng[...]

In the modern world of business, it's all about the ability to earn the client's trust and thereby win the ability to influence them. This detailed resource book provides readers with the five crucial steps they need for developing, managing and improving client confidence.[...]

Draws on an international survey, case studies, and business interviews to identify the qualities of successful companies and managers, providing examples and guidelines on how to motivate employees, instill ethical principles, and promote a culture of cooperation and integrity. Reprint. 20,000 firs[...]

A guide to managing professional environments by two noted business consultants provides readers with the "play book" for inspiring employees to do their best on the job as it furnishes helpful guidance on the art of leadership. Reprint. 30,000 first printing.[...]

We often (or even usually) know what we should be doing in both our personal and professional life. We also know why we should be doing it and (often) how to do it. Real strategy lies not in figuring out what to do, but in devising ways to ensure that, compared to others, we actually do more of what[...]