This title helps you create better, more effective conversations in today's hyper-digital world. In this era of iPads, iPhones, and apps, sales communications may be growing, but sales conversations are dying - and so are too many sales. Globalization, the explosion in competition, the slow economy,[...]

Most salespeople spend half their working lives on the phone. This comprehensive guide helps them maximize that time for two key results - dramatically higher sales and stronger customer relationships - regardless of the product or service being sold. Linda Richardson, a pioneer in consultative sell[...]

Go from manager to coach--and motivate your staff to unprecedented success! Since the original publication of this classic guide, organizations have recognized that sales coaching is a sales manager's most important role. Now, author Linda Richardson has completely updated and revised Sales Coaching[...]

In addition to presenting the complete text of Hardy's famous novel, this volume provides students with contextualizing historical essays by John Ruskin, Charles Darwin, and Mona Caird and a selection of modern critical essays. Additional works by Hardy include "On the Western Circuit" and the poem [...]

A guide that can support professionals to: reflect on the practice and develop skills; evaluate the implications of research for early years practice and provision; promote interdisciplinary teamwork between those who work with and support young children; and support children as they move within and[...]