Sökresultat för: Laura Brooks
Answering the Ultimate Question: How Net Promoter Can Transform Your Business (Inbunden)
avRichard Owen, Laura Brooks
ISBN: 9780470260692 - UTGIVEN: 200811Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a fast[...]
Tall Ships: The Magic of Sail (Inbunden)
avLaura Brooks, New Line Books, Dean Server
ISBN: 9781597641456 - UTGIVEN: 2007-07Armchair travelers and globetrotters alike will appreciate these lavishly illustrated, informative volumes which will rekindle old memories and inspire new flights of fancy.Those who love barns regard them as works of art -- perfect harmonies of form and function. This volume explores the history, a[...]
