How managers can put the breaks on needless games before they spiral out of control This groundbreaking book gives managers the tools to "diagnose" the games that people play in an organization--Gotcha, Gossip, Blame, Pecking Order--and shows how to free people's energy for more productive purposes[...]
In this extensive revision of his best-selling text, Irwin Goldstein, a leader in the training field, teams up with Kevin Ford, well-known for his work in "the learning organization," to provide readers with a framework for examining and establishing viable training programs in education, business, [...]