Every day we are bombarded with negative messages--from society, the media, and even from self-talk in our own minds. Take a minute to think about these questions: Do you lack peace because of your perspective? Do you focus on the problems around you? Do you have trouble recognizing the good things [...]

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinati[...]