Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and pr[...]
Collins A2 Biology for AQA is the ideal resource to support you through the 2008 AQA GCE course. It has been developed with the help of AQA examiners to ensure a perfect match to the 2008 specification and provides everything you need to succeed in your exam.[...]
A revealing and heartfelt memoir from the lead singer of the legendary Earth, Wind & Fire
With more than ninety million records sold and eight Grammy awards throughout its forty-year history, Earth, Wind & Fire has staked its claim as one of the most successful, influential, and beloved acts in[...]