Service Quality Management in Hospitality, Tourism, and Leisure offers practitioners and educators the latest concepts and strategies that will improve the delivery of hospitality services. Discussing services management, marketing, operations management, human resources management, and service qual[...]
The gay tourism industry a progressive social force or a pull towards an oppressive status quo? The pink tourism dollar is now recognized as a highly profitable niche of the tourism market. Gay Tourism: Culture and Context critically investigates the emergence of a commercial gay tourism industry f[...]