'This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship' - Ruth Li[...]
"Very stimulating and intellectually exciting. In fact, I think it is one of the best books I have read for a long time." (Professor Carsten Greve, International centre for Business and Politics at the Copenhagen Business School). Publicness appears to be in decline or retreat in the face of markets[...]
Discusses the common and distinct peculiarities of the serpent group of remedies.