Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. This interdisciplinary Handbook provides a critical and multi-disciplinary review of current service business processes and practices. Broadening our understanding of services[...]

As the twenty-first century begins, significant changes are occurring in the way that services and goods are produced and consumed. One of the key drivers of this change is information and communications technology (ICT). It has transformed the role of space and time in patterns of economic developm[...]

"Creating and Implementing Your Strategic Plan" is the companion workbook to Bryson's landmark book, "Strategic Planning for Public and Nonprofit Organizations, " a step-by-step guide to putting strategic planning into effect. Using revised, easy-to-understand worksheets, the authors provide clear i[...]

Based on Bryson's comprehensive approach to strategic planning, this workbook provides tools, techniques, worksheets, and step-by-step processes to help successfully implement, manage, and troubleshoot an organization's strategy over the long haul. This updated workbook helps organizations work thro[...]

Strategic planning becomes visual with strategy maps and the tools, techniques, and guidance for turning them into effective action.[...]