With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that ...customers expect more. Unfortunately, many companies fail to take advantage of and properly[...]

Despite having surmounted numerous obstacles, the Affordable Care Act also commonly known as Obamacare remains highly controversial and faces ongoing legal and political challenges. The law s staunchest critics want to repeal and replace the entire law, while even its supporters acknowledge that ser[...]