Whether you're in sales, marketing, or customer service--quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace--building and practicing the skills you need, just when you need them Create and manage accounts--for a 360 view of you[...]
Configure, adapt, and extend Microsoft Dynamics CRM 2011--guided by two of the leading implementation specialists in the field. Whether you're an IT professional, a developer, or a power user, you'll get pragmatic, hands-on insights for customizing CRM in your organization--with or without programmi[...]
The smart way to learn Microsoft Dynamics CRM 2011-one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook(R); tracking customer activity and communications; managing campaigns, [...]