Helps students become independent self-editors through thorough error analysis. Focusing on the fifteen most common areas of difficulties for English language learners, this guide offers clear grammar explanations, self-help strategies, and additional exercises for practice.[...]
Examining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions. Public employees who work at street level face some of the most intractab[...]