Illustrates many key principles which need to be understood when improving the performance of organisations.[...]

The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined.[...]

A 1907 biography of Richard Seddon (1845-1906), New Zealand's longest-serving prime minister (1893-1906), illuminating the Liberal Party's history.[...]

This latest colletion of Case Studies demonstrate just how much can be achieved in a relatively short time using a Systems Thinking approach in a wide range of local authority departments.It's a handbook for anyone faced with the apparently impossible task of improving service levels and dramaticall[...]

John Seddon is back. This time with an uncompromising account of Whitehall's effect on our public services. And it's a damning read. 'The Whitehall Effect' chronicles how the Whitehall ideas machine has failed to deliver on a monumental scale - and what we can do about it. We have a breathtaking[...]

Basic Helicopter Aerodynamics, now in its third edition, is widely appreciated as an easily accessible, rounded introduction to the first principles of the aerodynamics of helicopter flight.[...]

Ask any graphic designer the world over about their preferred approach to setting type, choosing a colour, or beginning a new layout, and you will rarely get exactly the same answer twice. Every creative has their own individual approach, or more importantly their own combinations of the thousands o[...]