The "Management of Event Operations: Project Management, Planning and Customer Satisfaction" provides an introduction to the management of operations for the event planner and venue provider. Taking an holistic view of an event enterprise, it links the traditional topics within operations management[...]
Offers the basic concepts, tools and techniques to support a supply chain excellence initiative. This book shows how to add value to an organisation through the optimum use of resources and supply chain elements and through the provision of improved customer satisfaction.[...]