In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In this book, you'll learn key steps for carrying out a business process improvement initiative, including how to: plan a business process imp[...]

"Managing Projects" provides proven strategies for making sure any size task achieve its goal - on time and on budget. Covering the gamut of tasks involved in managing any project, this portable guide develops ideas about planning, team building, motivation, mid-course assessment and correction, and[...]

Making persuasive presentations isn't just a matter of charisma and fancy charts: it requires concrete skills that are vital to keeping your audience engaged and involved. This handy guide contains key information on how to customize your presentations to keep people focused and produce the results [...]

In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers. This volume helps you master the art of effectively managing dif[...]

A budget is a financial action plan for an organization. "The Pocket Mentor Series" offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self tests, and real life examples to help you identify strengths and weaknesses an[...]

Every day on the job, you face common challenges. And you need immediate solutions to those challenges. The Pocket Mentor Series can help. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify your strengths and weaknesses and hone critical skill[...]

This title offers expert solutions to everyday challenges. Is your team struggling? Perhaps some members are involved in personal conflict, while others don't seem to be contributing at all. How can you get your team back on target? "The Pocket Mentor" series offers immediate solutions to the challe[...]

This practical book includes tips and tools that will help HR professionals become effective, influential negotiators in their firms as they learn to: master effective preparation techniques; match the right negotiation tactic to the right situation; reshape the negotiation process when deals get co[...]