This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in c[...]
* Written specifically to better serve the needs of students on services-orientated operations management courses. * The first European-originated book. * Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, s[...]
This edition of Graham Greene's prophetic novel about American involvement in the Vietnam War includes the complete text of the work, along with essays by Greene, extensive historical writings, and relevant literary criticism.[...]
Compares and defines about 3,000 of the most commonly confused words in English. Easily confusable words can cause problems for learners. Word for Word explains the differences between them, presenting them in pairs or groups for ease of reference. Complete definitions contain example sentences and [...]
Have you ever agonized over grammar while writing a CV or job application? Has uncertainty about an unfamiliar term got in the way of finishing an essay or business report? Are you ever unsure of the crucial difference between a naturist and a naturalist? Words: A User's Guide is an accessible and i[...]