Gavriel Salvendy has established a curriculum in service engineering supported by IBM at his industrial engineering program in China. Based on this and a number of meetings with IBM on the requirements of the program, Salvendy proposes to build a book that can be used in the growing number of curric[...]
This is the fourth edition of the market-leading reference for human factors and ergonomics researchers, academics, and professionals. Editor Gavriel Salvendy, a well-known and respected authority, has assembled the top thinkers and practitioners from throughout the world to update this volume.[...]