A fully updated edition of a successful text, which enables nurses and health professionals to use core communication skills in a patient-centred way. With new content on diversity, electronic communication and telephone skills, it remains a key text for any health professional seeking to apply comm[...]

"I am delighted to endorse this practical and accessible guide to writing and developing a portfolio for nurses. Unlike many 'how-to-do' approaches to portfolio compilation, this book acknowledges the complexity involved in learning from practice, and recording that learning in a meaningful way. The[...]