Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you".

We all have difficult conversations, no matter how confident or competent we are. And too of[...]

The bestselling authors of the classic "Difficult Conversations "teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning
We swim in an ocean of feedback. Bosses, colleagues, customers--but also family, friends, and in-laws--they all have "sugges[...]

We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had[...]

Alla måste vi ibland genomföra besvärliga eller svåra samtal med kolleger på jobbet eller med våra närmaste. Det kan röra sig om att löneförhandla med chefen, diskutera ett personligt problem med en kollega eller göra slut på ett förhållande. Den här boken visar på olika metoder att [...]

Receiving feedback is an important skill, and the rewards for learning well are substantial. But feedback can be painful, sometimes brutally so. Thanks for the Feedback takes an honest look at why feedback feels so hard, and gives readers the framework and tools needed to metabolize challenging info[...]