The classic business communication guide--updated for smart phones, social media, and other digital platforms Communicate clearly, tactfully, and confidently in any situation, including: Being persuasive Running productive meetings Asking the right questions Coaching Negotiating Resolving conflicts[...]

'Personal presence' is hard to define, but we know it when we see it. Someone walks into a room and people step aside. Heads turn. Conversation opens up to include them. They're in charge of themselves and any situation. It's not a question of status symbols or position. Personal presence involves g[...]