New ground is broken by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal in this new title in the Improving Human Performance series.[...]

Learn. Practice. Assess. Hole's Human Anatomy and Physiology was created for the introductory level student and assumes no prior science knowledge by placing emphasis on the fundamentals. This new edition updates a great A&P classic while offering greater efficiencies to the user. The format for the[...]